Rely on our experience!

Enquiries

I am happy to assist when it comes to questions relating to the various tours. While creating your tour, we are in a communicative exchange.

Send a message, whether you have a question about a tour offered or my services. You will receive my answer in a timely manner.

Please contact me using the contact form or send me an electronic message to: denis@sustainableafrica.co.za

I am looking forward to your enquiry.

TERMS AND CONDITIONS

Tours and transfers

1) RESERVATION

All reservations, offers, supplements and cancellations must be in writing via e-mail. Written offers for services that are not included in the price list will be created on request with a validity of one (1) week. Thereafter such offers are null and void.

2) CANCELLATION

If reservations are cancelled, the following cancellation fees apply:

  • From booking up to and including the 31st day before the tour: 10 % handling fee from the tour price

  • 30 days or less before the tour: 100 % of the tour price

  • If admission tickets are purchased on behalf of the customer, the cancellation conditions of this provider apply which may include the total loss of the entrance fee. Regardless of this, there is a handling fee of 10 % of the total price on tickets purchased on behalf of the customer.

Cruise trips: Participants in boat trips with a stop in Cape Town are exempt from cancellation fees if the vessel cannot enter the harbour on the day of the scheduled tour. This does not apply to any claims by third parties on this tour. If the reasons for the cancellation lie in the personal environment, the above cancellation fees apply.

3) PAYMENT

A payment of 100 % applies with booking. Any deviating payment agreements must be in writing.

4) PERFORMANCE

Denis Stupan (t/a Sustainable Africa) (organiser) cannot be held liable for any damage, loss, delay, inconvenience or deviation caused by a defect on the vehicle or by omission of third parties, whether negligent or otherwise.

The organizer assumes no responsibility for death, injury, loss or other conditions of persons or objects by the organizer, its service agents or other third persons. The organizer cannot be held responsible for illness, injuries, accidents, loss of items and life for the duration of a tour.

The routes can be adapted and changed by the organiser at short notice when required because of circumstances beyond control of the organiser, e.g. road closures, weather etc. If possible, the customer will be informed. The organizer is not liable for any damages or expenses in connection with the loss of belongings, cancellations, or the change of a tour.

It is strongly recommended to take out an insurance policy, like an international travel insurance or similar. Please contact your local insurance agent.

5) OTHERS

The time duration indicated for a day or half day tour includes the time needed to return to pick-up point.

6) LUGGAGE

The organizer assumes no responsibility for the loss or damage of luggage or items that the customer takes on the tour.

Sustainable Africa 
Cape Town

Mobile +27 (0)72 307 8520
e-mail: denis@sustainableafrica.co.za


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