Rely on our experience!

Enquiries

I am happy to assist when it comes to questions relating to the various tours. While creating your tour, we are in a communicative exchange.

Send a message, whether you have a question about a tour offered or my services. You will receive my answer in a timely manner.

Please contact me using the contact form or send me an electronic message to: denis@sustainableafrica.co.za

I am looking forward to your enquiry.

TERMS AND CONDITIONS

Tours and transfers

1) RESERVATION

All reservations, offers, supplements and cancellations must be in writing via e-mail. Written offers for services that are not included in the price list will be created on request with a validity of one (1) week. If a tour is booked within 7 days of commencing date, the full price is due.

2) CANCELLATION

If reservations are cancelled, the following cancellation fees apply:

  • 30 days before the booked tour: 50% of the price
  • 14 days before the booked tour: 75% of the price
  • 7 days before the booked tour: 100% of the price

3) PAYMENT

75% deposit applies with booking, the balance is due seven [7] days before commencing date. If the balance is not paid 7 days before the tour, the booking is considered cancelled with corresponding fees. Any deviating payment agreements must be in writing.

4) POWER SUPPLY

Denis Stupan (t/a Sustainable Africa) cannot be held liable for any damage, loss, delay, inconvenience or deviation caused by a defect on the vehicle or by omission of third parties, whether negligent or otherwise.

The organizer assumes no responsibility for death, injury, loss or other conditions of persons or objects by the organizer, its service agents or other third persons. The organizer cannot be held responsible for illness, injuries, accidents, loss of items and life for the duration of a tour.

The routes can be adapted and changed by the organiser at short notice required circumstances beyond control of the organiser, e.g. road closures, weather etc. If possible, the customer will be informed. The organizer is not liable for any damages or expenses in connection with the loss of belongings, cancellations, or the change of a tour.

It is strongly recommended to take out an insurance policy, like an international travel insurance or similar. Please contact your local insurance agent.

5) OTHERS

The time duration indicated for a day or half day tour includes the time needed to return to pick-up point.

6) LUGGAGE

The organizer assumes no responsibility for the loss or damage of luggage or items that the customer takes on the tour.

Sustainable Africa 
Cape Town

Mobile +27 (0)72 307 8520
e-mail: denis@sustainableafrica.co.za


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